Article: Quality is the key to customers and thus to economic success
DB must improve its quality, and that's why it has refined its strategy. Customer satisfaction is now a primary focus of DB 2020+ and DB's aim to become a profitable quality leader.
We are relying on three aspects to improve quality:
Culture of quality: consistent focus on customers and operational excellence
Digital expertise: for innovative solutions in our core business and to generate new business
Increasing performance: we are taking responsibility and increasing our output
These aspects serve as the thread that connects our four new strategic Group programs.
In addition to Zukunft Bahn, these programs include:
- Fully automatic driving on rail
- Autonomous driving on the road
- New business models
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